SHIPPING & DELIVERY

Last Updated: 23 October 2026

1. Order Processing

We aim to process and dispatch orders within 1 to 2 business days of receiving a confirmed order. Orders are processed Monday to Friday, excluding public holidays. During sale periods, new launches or peak seasons, processing may take slightly longer, and we will let you know if a significant delay applies to your order.

2. Delivery Destinations

We ship to addresses within the United Kingdom and to selected international destinations. Available delivery destinations and the services offered to each are shown at checkout. If we are unable to deliver to a particular address, that destination will not be offered during checkout.

3. Delivery Times

Estimated delivery times are shown at checkout before you pay and depend on the destination and the delivery service selected.

UK Standard Delivery: Typically 2–5 business days after dispatch. Cost: £4.99.
UK Express Delivery (where available): Typically 1–2 business days after dispatch. Cost: £5.99.
Free UK Standard Delivery: Available on all UK orders over £150.

Delivery times are estimates and begin from the point of dispatch, not from the time the order is placed. We deliver all orders without undue delay and, in any case, within 30 days of the contract being formed unless a different period is agreed with you.

4. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country. Whether these are included at checkout or payable separately on delivery will be stated where relevant. Any such charges are the responsibility of the customer and are set by the destination country's authorities, not by AIMEDIEU.

5. Order Tracking

Where a tracked service is used, we will provide tracking details by email once your order has been dispatched so that you can follow its progress.

6. Delayed, Lost or Undelivered Parcels

If your order is delayed, lost or has not arrived within the estimated timeframe, please contact us through https://aimedieu.co.uk/pages/contact with your order number. We will investigate with the carrier and take appropriate action to resolve the issue.

7. Incorrect Delivery Information

Please ensure your delivery and contact details are accurate at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at the time of ordering. If you notice an error, contact us as soon as possible and we will try to correct it before dispatch.